Your Privacy Matters to 8fbd

This Privacy Policy ("Policy") describes how 8fbd ("we", "us", "our", "Platform") collects, processes, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the 8fbd website at https://8fbd.app, including all associated services, features, and content. This Policy forms part of our broader Terms & Conditions and should be read alongside the Responsible Gaming Policy.

By registering an account with 8fbd or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and may contact us to request account closure.

Section 1

Data We Collect

8fbd collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and in limited cases from third-party service providers such as payment processors and identity verification services.

Registration and Account Data

When you create an account on 8fbd, we collect the following information:

• Full legal name as it appears on your government-issued identity document.
• Date of birth to confirm you meet the 18+ age requirement.
• Mobile phone number registered in Bangladesh, used for OTP verification and account communications.
• Email address for account notifications, support correspondence, and promotional communications (where opted in).
• Residential address including division, district, and postal code, for identity verification and fraud prevention purposes.
• Username and encrypted password for account authentication.

Identity Verification Data

To comply with anti-money laundering obligations and to protect the integrity of the platform, 8fbd may request copies of identity documents including your National Identity Card (NID), passport, driving licence, and proof of address such as a utility bill or bank statement. This data is used solely for verification purposes and is stored securely with access restricted to authorised compliance personnel.

Financial and Transaction Data

When you make deposits or withdrawals on 8fbd, we collect transaction records including the payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in Bangladeshi Taka (BDT), timestamps, and transaction reference numbers. We do not store full mobile wallet credentials or bank account passwords. Payment processing is handled through secure third-party payment gateway APIs.

Technical and Usage Data

8fbd automatically collects certain technical data when you access the platform, including your IP address, device type, operating system, browser type and version, session duration, pages visited, game activity logs, and betting history. This data is used to maintain platform security, detect fraudulent behaviour, improve service performance, and ensure the integrity of gaming outcomes.

Section 2

How We Use Your Data

8fbd processes your personal data only for specified, lawful purposes. We do not use your data in any way that is incompatible with the purposes for which it was originally collected. The primary purposes for which we process your data are as follows:

Account Management and Service Delivery

Your registration data is used to create and maintain your 8fbd account, authenticate your identity on login, process your bets and casino wagers, handle deposits and withdrawals through your chosen payment methods, and deliver the core gambling services offered on the platform. Without this data, 8fbd cannot provide you with a functional, secure player account.

Identity Verification and Compliance

8fbd is legally and operationally obligated to verify the identity and age of all players. Your identity documents and personal details are processed to confirm that you are aged 18 or over, that your account details match your verified identity, and to comply with anti-money laundering (AML) obligations. This processing is necessary for 8fbd to operate as a responsible platform in the Bangladesh market.

Security and Fraud Prevention

Technical and usage data — including IP addresses, login timestamps, and device fingerprints — is analysed to detect and prevent fraudulent account activity, unauthorised access, duplicate account creation, and any abuse of bonus or promotional structures. Where suspicious activity is detected, 8fbd may suspend an account pending investigation, as described in our Terms & Conditions.

Customer Support

When you contact the 8fbd support team at [email protected], your communications (including your account details and the content of your message) are processed to resolve your query, provide technical assistance, process complaints, and improve the overall quality of our support service. Support communications are retained for a minimum of two years as part of our service quality records.

Responsible Gaming Monitoring

8fbd uses account activity data — including deposit frequency, session length, and betting patterns — to identify players who may be exhibiting signs of problematic gambling behaviour. Where such patterns are identified, 8fbd may proactively reach out to offer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion. This processing is undertaken in the interests of player welfare and is a core part of our Responsible Gaming commitment.

Marketing Communications

With your explicit consent, 8fbd may send you promotional emails or SMS messages about bonuses, new games, seasonal promotions (such as those tied to BPL, Eid, or Pohela Boishakh), and platform updates. You may withdraw consent and unsubscribe from marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred before the withdrawal.

Section 3

Data Sharing & Disclosure

8fbd does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specified purpose.

Payment Service Providers

To process your deposits and withdrawals, 8fbd shares the minimum necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers receive only the data required to complete the specific transaction and are contractually bound to process it in accordance with applicable data protection standards.

Game Software Providers

Games on the 8fbd platform are supplied by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a player session token and anonymised identifiers necessary to initialise and log game sessions. They do not receive your full name, contact details, or payment information.

Identity Verification Services

Where 8fbd uses third-party identity verification services to assist with document verification, your submitted identity documents and associated personal details may be shared with those providers for the purpose of verification only. Such providers are bound by strict confidentiality obligations and are not permitted to use your data for any other purpose.

Legal and Regulatory Disclosures

8fbd may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction in Bangladesh where required to do so by law, where necessary to prevent or investigate fraud, money laundering, or other criminal activity, or where disclosure is required to protect the rights and safety of 8fbd, its employees, or other players.

Section 4

Cookies & Tracking

8fbd uses cookies and similar tracking technologies to operate the platform effectively, maintain your session, understand how players interact with the site, and improve performance and security. By using the 8fbd website, you consent to the use of cookies as described in this section.

Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit, security tokens, and load-balancing cookies. These cannot be disabled without disrupting platform functionality.
• Functional cookies: Remember your preferences such as your chosen language, last visited game category, and display settings. These improve your experience but are not strictly necessary for core functions.
• Analytics cookies: Used by 8fbd's internal analytics tools to understand which pages and features are most used, how long players stay on each section, and where technical errors occur. This data is used in aggregate form to guide platform improvements.
• Security cookies: Help 8fbd detect and prevent fraudulent or abusive behaviour by identifying unusual access patterns, multiple accounts sharing the same device, or suspicious login attempts.

Cookie Lifespan

Session cookies expire automatically when you close your browser. Persistent cookies used for functional and analytics purposes are retained for a maximum of 12 months from the date of your last visit to the platform, after which they are automatically deleted and refreshed upon your next session.

Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies individually or by category. Please note that disabling essential cookies will prevent you from logging into your 8fbd account and using core platform features. Instructions for managing cookies in popular browsers are available through the official support documentation of each browser provider.

Section 5

Data Retention

8fbd retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with our legal obligations and operational requirements. The table below summarises our standard retention periods by data category.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data forms part of an active legal dispute, investigation, or regulatory inquiry, retention may be extended until the matter is fully resolved.

Section 6

Data Security

8fbd takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

Technical Safeguards

• SSL/TLS encryption: All data in transit between your device and 8fbd servers is encrypted using 256-bit SSL/TLS protocols, ensuring that data cannot be intercepted during transmission.
• Encrypted data storage: Sensitive personal data including identity document images and financial records are stored in encrypted form at rest. Encryption keys are managed through a separate, access-controlled key management system.
• Access controls: Access to personal data within 8fbd's systems is restricted on a strict need-to-know basis. Staff access is governed by role-based permissions, and all access events are logged and auditable.
• Intrusion detection: 8fbd employs automated intrusion detection and anomaly monitoring systems that alert the security team to unusual access patterns, potential breaches, or suspicious account activity in real time.
• Two-factor authentication (2FA): Player accounts may be protected with OTP-based two-factor authentication sent to your registered Bangladesh mobile number, providing an additional layer of account security beyond your password.

Organisational Safeguards

All 8fbd staff members who have access to personal data are subject to confidentiality obligations as a condition of their employment. Staff with access to sensitive data categories receive regular training on data protection best practices and security procedures. Third-party service providers who process data on 8fbd's behalf are vetted for security compliance and are bound by data processing agreements that impose equivalent security obligations.

While 8fbd takes all reasonable steps to protect your personal data, no system connected to the internet can be guaranteed to be completely immune from attack. You also play a role in keeping your data secure by maintaining the confidentiality of your account credentials and promptly notifying [email protected] if you suspect that your account has been compromised.

Section 7

Your Privacy Rights

As a player on the 8fbd platform, you have the following rights with respect to your personal data. All requests should be submitted by email to [email protected] from the email address registered on your account. 8fbd will acknowledge receipt of your request within five business days and aim to fulfil it within 30 calendar days.

Right of Access

You have the right to request a copy of all personal data that 8fbd holds about you. Upon receipt of a verified access request, we will provide you with a structured summary of your data in a commonly used electronic format, covering the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.

Right to Rectification

If any personal data held by 8fbd is inaccurate or incomplete, you have the right to request that it be corrected. For standard account details such as your email address or phone number, updates can be made by contacting [email protected]. Corrections to identity data such as your legal name or date of birth may require supporting documentation before the change is applied.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no overriding legal basis for continued processing. Please note that certain data categories — particularly financial transaction records and identity verification documents — are subject to mandatory legal retention periods and cannot be deleted before those periods expire, even upon request.

Right to Restrict Processing

You have the right to request that 8fbd restricts processing of your personal data in specific circumstances — for example, while the accuracy of your data is being verified following a rectification request, or where you have objected to processing and a determination is pending. During a restriction period, 8fbd will continue to store your data but will not process it for other purposes.

Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. To stop receiving marketing emails or SMS messages from 8fbd, please contact [email protected] stating that you wish to unsubscribe. Your request will be actioned within five business days. Objecting to marketing does not affect your ability to continue using your 8fbd account.

Section 8

Policy Updates & Contact

8fbd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, registered players will be notified by email at least 14 days before the changes take effect. The updated Policy will also be published on this page with a revised effective date displayed at the top of the document.

We encourage you to review this Privacy Policy periodically to stay informed about how 8fbd is protecting your personal data. Your continued use of the platform after a revised Policy has been published and notified to you constitutes your acceptance of the updated terms.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 8fbd holds about you, please contact our support team using the details below. All privacy-related enquiries are handled with priority and in strict confidence.

• Email: [email protected] — please use the subject line "Privacy Enquiry" for faster routing.
• Response time: Acknowledgement within 5 business days; full response within 30 calendar days.
• Platform: https://8fbd.app — Bangladesh's trusted online casino and sports betting platform.

8fbd is committed to resolving all privacy concerns internally in the first instance. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority or to seek an appropriate legal remedy under applicable Bangladesh law.